COMMUNICATION Categories – Content (Part 1b)

PREVIOUS: COMMUNICATION Categories – Content (#1a)

Principles of Communication

⭐︎ Barriers to Communication (w/ Chart)

⭐︎ 15 Communication Barriers

Study BOOK : “Interplay” – 12 Chapters re Comm. w/ extensive outlines for each

QUOTE: “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you” ~ Dale Carnegie

Ways to CATEGORIZE Communication (comm).
PURPOSE : Some common professional communication purposes include —> to inform, which includes providing good and bad news, to instruct, to request & to persuade. While some communications have a single purpose, others may have a primary or secondary purpose, or combine several. 

CONTENT :  This refers to all the written substance, images, audio files, video files…. which make up a communication. After identifying an audience & a purpose, identify specific information to include in the message.
Content can include anecdotes, examples, facts, observations, statistics & testimonials.  Ask : Why am I writing / talking about this?  What do I want the audience to understand?

EXPs of content can be : banner ad, blog post, chatbot, event, subject line of email, words in a product … In all these cases, someone identified the need to communicate something (the what). And so someone designed, in the broadest sense of the word, some content (the how).

Communication has a content dimension involves the information being explicitly discussed, AND a  relational dimension which expresses how you feel about the other person.

TEA: The greater the need to express (A) our inner-most opinions (T) & emotions (E), the more we risk – being misunderstood, ridiculed or rejected –  so the the harder it is to do. At it’s best, successful speaking requires know what we’re trying to accomplish (our goal) and enough Self-confidence to put it across.

To minimize social & personal risks, it’s imperative to move through the levels slowly, in the right order & one at a time, starting with the least personal (phatic), rather than trying to jump from Level 1 to 5 overnight – as ACoAs tend to do!

CHART➡️ mirrors degrees of intimacy (Relationship Stages

✳️ The normal, socially acceptable way to interact is for participants to match levels, so most people expect others will reciprocate from the same ‘intensity’.
Sharing our most personal ideas & feelings should be reserved for those we’ve known well for some time & trust – a function of attention, confidence, commitment, experience & time.

So, if anyone else starts out comm. at level 4 or 5, you may have a knee-jerk tendency to match it, sharing too much in return. This is not wise, since the other person is over-disclosing (& then so are you), which suggest they have weak boundaries & are trying to symbiose, i.e. not mentally / emotionally ‘safe’. To comm. this way is pseudo-intimacy, & can’t form a healthy bond. 

1. CLICHÉ LEVEL – is freely given to everyone. It’s Polite
Conversation, that helps put people at ease or just passes the time.
The shallowest & least risky (“nice weather, pass the sauce…”)

2. REPORT FACTS about OTHERS – re. info & events, said to people we’ve met more than a few times. It’s sharing about what someone else has said or done (“Fred bought a new car…”)

3. Share IDEAS & JUDGMENTS – expresses our thoughts & decisions to anyone around us. Relating opinions lets us check it others are safe to be with (“I like that brand of …..”)

4. Share FEELINGS or EMOTIONS  to a trusted few, revealing what’s under our ideas & judgements (#3), telling how we feel about PPT  (“I was so happy when…..”)

5. UNGUARDED FREEDOM to be COMPLETELY HONEST with another. We can legitimately self-disclose to 1 other or in a safe group, & they reciprocate. We share our deepest dreams, fears hopes & emotions, because the risk factor is no longer an issue. Each side have proven to be available & caring & reliable, so it’s OK to trust. (“My deepest secret is….”)   From John Powell

NEXT : COMMUNICATION Categories – Types (Part 2)

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